Spare parts availability, response rapidity, skilled interventions and short and long-time assistance, are the main features of F.lli Sacchi post-sales service. The company, in order to give support to its customer service department, has created a large spare parts warehouse and a mechanic workshop where the most elaborate component can be manufactured in few hours.

Costruzioni Meccaniche F.lli Sacchi , conscious that every system is unique both for its technical characteristics and its purpose in production process, has based problem-solving activity on multi-level approach:

• phone assistance by skilled technicians to receive a first analysis;
• remote assistance by internet to identify reasons of downtime and propose immediate solutions;
• on site prompt intervention for those problems that cannot be postponed.

We propose customised service contracts both for planned and extraordinary maintenance and remote assistance contracts as well, in order to guarantee high working reliability and system performance over the time. It’s also possible to stipulate hot-line gold and remote assistance contracts for more extended times.